General terms and conditions for Store Ringheim Hotell og Restaurant AS

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Last updated: March 20, 2025

1. Validity and Scope of the Agreement

1.1 These General Terms and Conditions (“Terms”) govern all relationships between Store Ringheim Hotell og Restaurant AS (hereinafter “the Hotel”) and any natural or legal person (hereinafter “the Guest”) who books, purchases, or uses the Hotel’s services. This includes, but is not limited to, accommodation, dining, events, and related services.
1.2 By booking or using the Hotel’s services, the Guest confirms that he/she/they has/have read, understood, and accept(s) to be bound by these Terms without limitations or reservations.
1.3 Any deviations from these Terms are only valid if they are agreed upon in writing and explicitly with the Hotel. Any other conditions that the Guest may present (verbally/in writing/email) are invalid unless expressly confirmed in writing by the Hotel.

2. Booking and Formation of Agreement

2.1 Booking Methods

  • The Guest may book services through the Hotel’s own channels (telephone, email, website), or through authorized third-party providers (travel agencies, booking sites, etc.).
  • When using third-party providers, the Guest is bound by the Hotel’s Terms in addition to any special terms of the third party. In case of conflict, the Hotel’s Terms shall prevail to the extent permitted by law.

2.2 Formation of Agreement

  • A binding agreement is considered concluded when the Hotel has confirmed the booking in writing (e.g., via email, SMS, or a booking system), or when the Guest has otherwise accepted the offer and the Hotel has confirmed it.
  • The Guest is responsible for verifying that all details in the confirmation are correct (including, but not limited to, date, room category, contact information, price, and any additional services). If any errors are discovered, the Guest must immediately notify the Hotel in writing.

2.3 Guest Information

  • The Guest is obliged to provide complete and accurate information (name, address, phone number, payment details, etc.) when booking. The Hotel reserves the right to cancel reservations containing incorrect/incomplete information or that are not paid according to the agreement.

3. Prices, Payment, and Deposit

3.1 Price Overview

  • All prices are stated in Norwegian kroner (NOK), including value-added tax, unless otherwise specified.
  • Any public fees or tourist taxes not included in the price will be clearly stated at the time of booking or before the stay commences.
  • Prices may vary depending on season, demand, promotions, and agreements with the Guest.

3.2 Payment Terms

  • The Hotel may require prepayment, a deposit, or a credit card guarantee at the time of booking. This will be clearly indicated during the booking process.
  • Unless otherwise agreed in writing, any remaining balance must be paid no later than check-out.
  • If payment is not made in accordance with these Terms, the Hotel may refuse check-in or cancel the booking without prior notice. In such cases, the Guest may be held responsible for any fees in line with the cancellation policy.

3.3 Deposit and Security Amount

  • For certain reservations (e.g., group bookings, extended stays, special events), the Hotel may require a deposit or a reserved amount on a credit card as security.
  • The Hotel may use the deposit and/or security amount to cover any unpaid bills, damages, or losses caused by the Guest, unless otherwise agreed.
  • If the deposit/security amount is not paid by the agreed deadline, the Hotel may immediately terminate the agreement and cancel the booking without compensation to the Guest.

4. Cancellation, Changes, and No-Show

4.1 General Cancellation Policy

  • Cancellations must be made in writing to the Hotel via email (or possibly through the same channel used for the original booking).
  • Unless otherwise specified in a separate agreement or promotion, the following applies:
    • Free cancellation up to 7 days before the arrival date.
    • In case of cancellation after this deadline, the Guest will be charged for the entire stay.
    • In the event of a no-show without prior notice, the Guest will be charged for all or part of the booking, according to the agreed cancellation terms.

4.2 Non-Refundable Bookings

  • Bookings labeled “Non-Refundable” cannot be canceled, changed, or refunded, regardless of the reason. In such cases, the Hotel may require full payment immediately upon booking.

4.3 Cancellation Policy for Groups and Events

  • For group bookings (usually 10 rooms or more), conferences, weddings, or other events, specific cancellation deadlines and terms specified in a separate agreement/contract may apply. These take precedence over the general cancellation policy in the event of any discrepancies.

4.4 Changes to Booking

  • Changes to dates, room category, or number of nights are subject to availability and may lead to a price adjustment.
  • A reduction in the number of nights, rooms, or guests may be considered a partial cancellation and will follow the same rules as mentioned above.

4.5 Travel Insurance

  • The Hotel strongly recommends that the Guest takes out adequate travel insurance covering cancellation costs in the event of illness, unforeseen circumstances, or other causes beyond the Guest’s control.

5. Check-In and Check-Out

5.1 Check-In

  • Standard check-in time starts at 16:00 on the day of arrival (unless otherwise stated).
  • If arriving earlier than the standard check-in time, the Hotel cannot guarantee that the room will be ready. Early check-in may be offered at an additional cost if capacity permits.

5.2 Check-Out

  • The Guest is required to check out by 12:00 on the departure day, unless otherwise agreed.
  • Late check-out may be possible at an additional cost, provided that capacity permits.
  • If the Guest checks out late without prior agreement, the Hotel may charge a minimum of one extra night’s room rate.

5.3 Identification

  • The Hotel may require a valid ID (passport, driver’s license, national ID card, or equivalent) at check-in to confirm the Guest’s identity.
  • The Hotel may also require the credit card used at the time of booking to be presented physically in order to confirm ownership.

6. Guest’s Obligations and Responsibilities

6.1 Compliance with House Rules

  • The Guest shall comply with the Hotel’s house rules, which will be available in the room or at the reception. This includes, but is not limited to, rules regarding smoking, noise, and unauthorized use of hotel facilities.
  • The Hotel reserves the right to evict any Guest who significantly violates these rules or who behaves in a threatening manner/causes a nuisance to others, without refund of any prepaid amounts.

6.2 Damage and Liability

  • The Guest is liable for any damage caused by him/her/them or any person in his/her/their party to the Hotel’s property. This applies to both accidental and deliberate damage, including extraordinary cleaning costs due to unusual contamination or the like.
  • The Hotel reserves the right to charge the Guest for any costs resulting from damage or vandalism (including materials, labor, compensation for temporary closures, etc.).

6.3 Use of Facilities at Own Risk

  • The Guest uses the Hotel’s facilities, outdoor areas, etc., at their own risk and must follow the Hotel’s notices and instructions.
  • The Hotel is not responsible for personal injuries that occur due to negligent or careless use of facilities.

6.4 Storage of Valuables

  • The Guest is responsible for securing personal belongings. Valuables should be stored in lockable safes (if available) or in another secure manner.
  • The Hotel can only be held responsible for loss or damage to the Guest’s property if it results from willful misconduct or gross negligence on the part of the Hotel.

7. Hotel’s Rights and Responsibilities

7.1 Correct Performance

  • The Hotel will do its utmost to deliver all services in accordance with the description and in line with accepted industry standards.
  • If, due to circumstances beyond its control, the Hotel is unable to provide the booked product (e.g., a specific room category), the Hotel reserves the right to offer the Guest a similar or higher-category room at no extra charge.

7.2 Closed or Unavailable Facilities

  • The Hotel may temporarily close parts of the premises for maintenance, upgrades, technical issues, or force majeure-like situations. In such cases, the Guest is not entitled to any compensation beyond a refund for services that cannot be used.

7.3 Force Majeure

  • The Hotel is not liable for circumstances that prevent or significantly impede the performance of the agreement, which are beyond the Hotel’s reasonable control (e.g., strikes, lockouts, natural disasters, war, pandemics, official restrictions, etc.).
  • In such situations, the Hotel may choose to cancel or change the booking without incurring liability for compensation to the Guest. Any prepaid amounts will be refunded to the extent that the Hotel has not already incurred irreversible costs.

7.4 Limitation of Liability

  • The Hotel’s financial liability for any loss or damage incurred by the Guest in connection with their stay is limited to cases arising from non-derogable legislation. The Hotel is not liable for indirect losses, including lost profits, unless otherwise mandated by law.

8. Privacy and Data Processing

8.1 Processing of Personal Data

  • The Hotel processes personal data in accordance with applicable data protection legislation (including GDPR) and the Hotel’s Privacy Policy, which is available on the Hotel’s website or upon request.

8.2 Purpose and Legal Basis

  • The Guest consents to the Hotel processing the necessary personal data to manage the booking, stay, and any additional services. The legal basis for processing may be consent, performance of a contract, legal obligations, or the Hotel’s legitimate interests, cf. the Privacy Policy.

8.3 Sharing of Information

  • The Hotel will only share personal data with third parties where necessary to deliver the services (e.g., payment providers), if required by law, or with the Guest’s explicit consent.

9. Changes to the Terms

9.1 The Hotel reserves the right to change or update these Terms at any time, for example in the event of changes in legislation or internal routines.
9.2 The most current version of the Terms will always be published on the Hotel’s website or made available upon request. New versions take effect immediately for bookings made after publication.

10. Dispute Resolution and Governing Law

10.1 Governing Law

  • These Terms are governed by Norwegian law. All disputes shall be resolved in accordance with this legislation.

10.2 Attempt at Amicable Resolution

  • In the event of a dispute between the Guest and the Hotel, the parties shall first attempt to resolve the dispute amicably. The Guest is advised to contact the Hotel management in writing with a detailed description of the complaint/dispute.

10.3 Court Proceedings

  • If the dispute cannot be resolved amicably, it may be brought before [local court / other competent authority], which the parties agree to be the venue of jurisdiction to the extent permitted by law.

11. Contact Information

  • Hotel Name: Store Ringheim Hotell og Restaurant AS
  • Address: Mølstervegen 44, 5705 Voss
  • Phone: +47 95406135
  • Email: Booking@storeringheim.no
  • Website: www.storeringheim.no

By booking and using the Hotel’s services, the Guest is deemed to have accepted these Terms in their entirety. We wish you a pleasant and safe stay with us!